Airxy Tech Private LimitedEffective Date: 21-May-2026, Last Updated: 17-Jun-2026
1. INTRODUCTION
Airxy Tech Private Limited (“Airxy”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, use, process, disclose, store, transfer, and protect your personal information when you:- Access our website;- Download or use our mobile application;- Register as a customer, delivery partner, merchant, employee, vendor, or business partner;- Use any products, services, logistics services, technology platforms, or integrations provided by Airxy.By accessing or using our services, you consent to the practices described in this Privacy Policy.If you do not agree with this Privacy Policy, please discontinue using our services.
2. INFORMATION WE COLLECT
A. Personal Identification Information
We may collect:- Full Name- Date of Birth- Gender- Photograph- Mobile Number- Email Address- Residential Address- Permanent Address- Emergency Contact Details- Government-issued identification numbersIncluding but not limited to:- Aadhaar Number- PAN Number- Driving License Number- Passport Number- Voter ID Numberwhere permitted under applicable laws.
B. KYC InformationTo verify identity, prevent fraud and comply with legal obligations, we may collect:- Aadhaar copies- PAN copies- Driving license copies- Selfies and photographs- Video KYC records- Identity verification reports- Background verification reports- Police verification documents- Employment verification documents.
C. Financial InformationWe may collect:- Bank account details- Account holder name- IFSC code- UPI IDs- Payment wallet details- GST details- Invoices- Transaction history- Payout history- Tax-related information.Airxy does not store debit card or credit card details unless required by applicable laws or payment processors.
D. Device InformationWe may automatically collect:- Device model- Device ID- IMEI number- Operating system- App version- Browser type- IP address- Network information- Mobile carrier information- Language preferences- Device identifiers.
E. Location InformationWe may collect:- Precise GPS location- Background location- Real-time location- Historical location data- Route information- Geofencing information.Location information may continue to be collected while the application is running in the background if the user has granted such permission.
F. Usage InformationWe may collect:- Search history- Order history- Login history- App interaction data- Customer support interactions- Communications on the platform- Ratings and reviews.
G. Business InformationFor merchants and partners, we may collect:- Company name- CIN- GST Number- Business registration certificates- Trade licenses- Bank details- Tax documents.
H. User Generated Content we may collect:- Photos- Videos- Documents- Reviews- Feedback- Messages- Support tickets.
3. HOW WE USE YOUR INFORMATION
Your information may be used for:- Account creation and management.- User authentication.- Identity verification.- KYC verification.- Fraud prevention.- Delivery management.- Merchant onboarding.- Customer support.- Order fulfilment.- Logistics management.- Payment processing.- Incentive calculation.- Commission payments.- Legal compliance.- Security monitoring.- Service improvement.- Product development.- Analytics.- Marketing communications.- Personalized recommendations.- Risk management.- Business intelligence.- Artificial Intelligence and machine learning systems.- Dispute resolution.- Investigation of policy violations.
4. CONSENT
By using our services, you expressly consent to:- Collection of your personal information;- Processing of your information;- Storage of your information;- Verification of your information;- Sharing of information as described in this Policy.Consent may be withdrawn at any time by contacting us, subject to legal and operational requirements.Withdrawal of consent may result in suspension or termination of certain services.
5. USE OF KYC DOCUMENTS
You expressly authorize Airxy to:- Verify your identity;- Share documents with third-party verification agencies;- Conduct background checks;- Conduct fraud checks;- Verify employment records;- Verify criminal records where legally permissible;- Verify banking information.Airxy may retain KYC records for legal, regulatory, audit, and dispute resolution purposes.
6. USE OF BANK ACCOUNT INFORMATION
Bank account information may be used for:- Settlements;- Payouts;- Refunds;- Incentive payments;- Verification purposes;- Tax compliance;- Financial investigations;- Fraud prevention.The user represents that the bank account details provided belong to them or that they are authorized to use such accounts.
7. COMMUNICATIONS
You authorize Airxy to contact you through:- Calls;- SMS;- WhatsApp;- Email;- Push notifications;- In-app messages.This consent continues until expressly withdrawn.
8. LOCATION TRACKING
Delivery partners and users who enable location services expressly consent to:- Continuous location tracking;- Background location access;- Route optimization;- Attendance verification;- Fraud prevention;- Safety monitoring;- Performance measurement.Location data may continue to be retained after completion of services for operational, legal and analytical purposes.
9. SHARING OF INFORMATION
We may share your information with:Service Providers- Payment processors- KYC providers- Cloud service providers- Communication providers- Analytics providersBusiness Partners- Merchants- Logistics partners- ONDC ecosystem participants- Insurance partners- Financial institutionsLegal Authorities- Government agencies- Courts- Law enforcement agencies- Regulatory authorities.
10. ONDC AND THIRD-PARTY INTEGRATIONS
Where services involve integrations with third-party platforms, including ONDC participants, users consent to the sharing of information necessary to provide the requested services.Airxy shall not be responsible for the privacy practices of third-party platforms.Users are encouraged to review the privacy policies of such third parties separately.
11. INTERNATIONAL DATA TRANSFERS
Information may be stored or processed outside India by our service providers.By using our services, you consent to such transfers, subject to applicable laws.
12. DATA RETENTION
Airxy may retain information:- For as long as necessary to provide services;- To comply with legal obligations;- For audit requirements;- For fraud prevention;- For dispute resolution;- For enforcement of agreements.Certain records may be retained even after account deletion where legally permissible.
13. ACCOUNT DELETION
Users may request deletion of their account.However, Airxy may retain:- Transaction records;- KYC records;- Financial records;- Tax records;- Legal records;- Investigation records.Deletion requests may therefore not result in complete removal of all information.
14. SECURITY MEASURES
We implement reasonable administrative, technical, and physical safeguards to protect information.However, no method of transmission or storage is completely secure, and Airxy cannot guarantee absolute security.
15. FRAUD PREVENTION AND INVESTIGATION
Airxy reserves the right to:- Monitor activities;- Investigate suspicious transactions;- Suspend accounts;- Share information with authorities;- Retain evidence.—16. USER RESPONSIBILITIESUsers are responsible for:- Maintaining confidentiality of passwords;- Protecting their devices;- Providing accurate information;- Updating information when required.
17. CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18 years.We do not knowingly collect information from minors.
18. COOKIES AND TRACKING TECHNOLOGIES
We may use:- Cookies;- SDKs;- Pixels;- Device identifiers;- Analytics technologies.These technologies help improve services and personalize user experiences.
19. MARKETING COMMUNICATIONS
We may send:- Promotions;- Service updates;- Offers;- Announcements.Users may opt out of marketing communications.
20. INTELLECTUAL PROPERTY AND DATA ANALYTICS
Airxy may:- Aggregate data;- Anonymize data;- Create statistical information;- Generate business insights;- Use anonymized information for research and product development.Such anonymized information shall remain the exclusive property of Airxy.
21. INDEMNITY
Users agree to indemnify and hold harmless Airxy from any claims, losses, liabilities, damages, or expenses arising out of:- False information;- Unauthorized use of another person’s information;- Violation of applicable laws.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Airxy shall not be liable for:- Unauthorized access;- Data breaches beyond its reasonable control;- Third-party acts;- Cyber attacks;- Service interruptions.
23. CHANGES TO THIS POLICY
Airxy reserves the right to amend this Privacy Policy at any time.Continued use of the services after changes are published constitutes acceptance of the revised policy.—24. GRIEVANCE OFFICERIn accordance with applicable laws, users may contact:Grievance Officer: [Name]Airxy Tech Private LimitedAddress: [Insert Registered Office Address]Email: [Insert Email]Phone: [Insert Number]
25. CONTACT US
For privacy-related queries, contact:Airxy Tech Private LimitedEmail: [Insert Email]Website: [Insert Website]
26. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by the laws of India.All disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.
By using the website, mobile application, or services of Airxy Tech Private Limited, you acknowledge that you have read, understood, and agreed to this Privacy Policy.